AI
AI — conversational AI you can measure.
Chatbots and visual flowbuilders that ship in days, then held to hard benchmarks so quality is a live number, not a promise.
AI
Conversational AI you can measure.
Chatbots and visual flowbuilders that ship in days — then held to hard benchmarks so quality is a live number, not a promise.
AI Chatbots
Production-grade conversational agents across WhatsApp, web and voice — grounded in your knowledge base and escalating to a human exactly when they should.
Flowbuilders
Design, test and ship conversation flows visually — branching logic, live variables and no-code deployment to any channel in minutes.
AI Metrics
Every assistant measured against hard benchmarks — engagement and technical accuracy tracked live, so quality is a number, not a guess.
Conversation & Engagement Metrics
How well the assistant keeps a person moving toward their goal.
| Metric | Weak | Industry Avg | Best-in-Class |
|---|---|---|---|
| Fallback Rate↓How often the bot fails to understand and says "I don’t understand." | > 15% | 8–10% | < 5% |
| Drop-off Rate↓The point where users abandon the conversation before completing the goal. | > 60% | 45% | < 30% |
| Goal Completion Rate↑Share of users who successfully complete a target task (e.g. booking a flight). | < 40% | 55–70% | 85%+ |
| Turns per Session↓Back-and-forth exchanges required to finish a support chat. | > 8 turns | 4.2 turns | 2–3 turns |
| Metric | Weak | Industry Avg | Best-in-Class |
|---|---|---|---|
| Intent Accuracy↑How correctly the AI identifies what the user actually wants. | < 75% | 82% | 92%+ |
| Word Error Rate (WER)↓Speech-to-text accuracy — crucial for voicebots. | > 20% | 12% | < 5% |
| Voice Latency↓The delay between a spoken input and the bot’s reply. | > 1.5s | 1.0s | < 0.6s |
| LLM Chat Latency↓The delay between a typed input and the bot’s reply. | > 4.0s | 2.5s | < 1.5s |
| API Error Rate↓Frequency of backend technical failures during a session. | > 2.0% | 0.5% | < 0.1% |
Benchmarks 9otify holds its own assistants to — measured live in every deployment.
Getting Started
One conversation away from getting started.
No self-serve tiers, no pricing tables to decode. Tell us what you need — messaging, security or AI — and our team scopes it, handles onboarding, and comes back with a plan and clear pricing.
A HUMAN REPLIES — USUALLY WITHIN A FEW HOURS
FAQ
AI — frequently asked questions
What AI services does 9otify offer?
9otify builds AI chatbots for WhatsApp, web and voice, provides a visual flowbuilder for designing and shipping conversation flows without code, and measures every assistant against hard benchmarks for engagement and technical accuracy.
How does 9otify measure AI quality?
Against published benchmarks graded weak, industry average and best-in-class — including fallback rate, drop-off rate, goal completion rate and turns per session for engagement, and intent accuracy, word error rate, voice latency, LLM chat latency and API error rate for technical accuracy.
Can an AI chatbot hand over to a human?
Yes. Assistants are grounded in your knowledge base and escalate to a human exactly when they should, with automation absorbing repetitive volume.
How long does it take to deploy a chatbot?
Flows are designed, tested and shipped visually — branching logic, live variables and no-code deployment to any channel in minutes, with assistants shipping in days.