CPaaS · Information Security · AI
Intelligence
in Motion.
Three services, one intelligent core — CPaaS that moves your messages, Information Security that protects the business behind them, and AI that makes every conversation smarter.
- Channels
- 4
- Service uptime
- 99.95%
- Platform residency
- <2s
- Countries reached
- 190+
Our Services
Three independent services. Powered by one intelligent core.
Choose the specialized service tailored to your current business goals: communicate through our intelligent CPaaS platform, secure your infrastructure with our compliance and threat-prevention experts, and automate your business effortlessly with next-generation AI solutions.
CPaaS
One network for every message.
Application-to-person messaging productised on a carrier-grade core — orchestrate four channels through a single API, delivered on direct routes with intelligent failover.
A2P Messaging
Application-to-person messaging built for scale — OTPs, alerts, notifications and campaigns dispatched programmatically through one API.
Global Delivery
Direct carrier interconnects and vetted tier-1 partners land your traffic in 190+ countries at local compliance standards.
FOUR CHANNELS · ONE API
Information Security
Risk, seen early. Threats, stopped.
A full information-security practice — enterprise, digital and technology risk managed on one register, backed by a cyber team that hunts, responds and hardens around the clock.
Enterprise Risk Management
Board-level visibility into the risks that threaten continuity — identified, scored and tracked across every business unit on one register.
- Unified risk register
- Control mapping
- Continuity planning
Digital Risk Management
Continuous watch over your external footprint — exposed credentials, brand abuse, phishing and dark-web chatter — caught before it becomes a breach.
- Attack-surface monitoring
- Brand & domain protection
- Dark-web intelligence
Technology Risk Management
Governance for the systems you run — cloud posture, vulnerabilities, patch SLAs and third-party exposure, all mapped to controls you can prove.
- Cloud posture & VM
- Patch & SLA governance
- Third-party risk
Cyber Security
Detection and response that never sleeps — threat hunting, incident response and hardening across endpoints, network and identity.
- 24×7 threat hunting
- Incident response
- Endpoint & identity
AI
Conversational AI you can measure.
Chatbots and visual flowbuilders that ship in days — then held to hard benchmarks so quality is a live number, not a promise.
AI Chatbots
Production-grade conversational agents across WhatsApp, web and voice — grounded in your knowledge base and escalating to a human exactly when they should.
Flowbuilders
Design, test and ship conversation flows visually — branching logic, live variables and no-code deployment to any channel in minutes.
AI Metrics
Every assistant measured against hard benchmarks — engagement and technical accuracy tracked live, so quality is a number, not a guess.
Conversation & Engagement Metrics
How well the assistant keeps a person moving toward their goal.
| Metric | Weak | Industry Avg | Best-in-Class |
|---|---|---|---|
| Fallback Rate↓How often the bot fails to understand and says "I don’t understand." | > 15% | 8–10% | < 5% |
| Drop-off Rate↓The point where users abandon the conversation before completing the goal. | > 60% | 45% | < 30% |
| Goal Completion Rate↑Share of users who successfully complete a target task (e.g. booking a flight). | < 40% | 55–70% | 85%+ |
| Turns per Session↓Back-and-forth exchanges required to finish a support chat. | > 8 turns | 4.2 turns | 2–3 turns |
| Metric | Weak | Industry Avg | Best-in-Class |
|---|---|---|---|
| Intent Accuracy↑How correctly the AI identifies what the user actually wants. | < 75% | 82% | 92%+ |
| Word Error Rate (WER)↓Speech-to-text accuracy — crucial for voicebots. | > 20% | 12% | < 5% |
| Voice Latency↓The delay between a spoken input and the bot’s reply. | > 1.5s | 1.0s | < 0.6s |
| LLM Chat Latency↓The delay between a typed input and the bot’s reply. | > 4.0s | 2.5s | < 1.5s |
| API Error Rate↓Frequency of backend technical failures during a session. | > 2.0% | 0.5% | < 0.1% |
Benchmarks 9otify holds its own assistants to — measured live in every deployment.
Channel Playground
See each channel in motion.
The same message, three ways to land it. Switch channels and watch a real conversation play out.
Every demo runs on the same API call — only channel= changes.
How It Works
One core. Every message.
Every decision.
Here's what happens behind every send: 9otify weighs urgency, media, intent and cost, then picks the best channel, carrier path, timing and fallback for each message — decided in milliseconds. Try a scenario below.
Smart channel selection
Urgency, media richness, cost and conversation history converge into one routing decision per message — made in milliseconds.
Automatic failover
If a route stalls, the next one fires: across carriers first, then across channels. A login never waits on a message.
Human + AI escalation
Automation absorbs the repetitive volume. Your team gets the conversations that need judgement — 24×7 coverage, zero burnout.
INPUT SIGNALS
ROUTE DECISION
Speed wins. The OTP rides the fastest direct route — and if the handset is unreachable, a voice call reads the code out. No login left waiting.
Why 9otify
Built for teams that refuse
to lose a message.
One team, three disciplines
Messaging, information security and AI under one roof — one contract, one point of contact, one intelligent core behind all of it.
Direct carrier routes
No grey routes, no resold hops. Your traffic rides first-class connections we operate and monitor ourselves.
Security built in, not bolted on
Encrypted in transit and at rest, role-based access and audit logs — infrastructure your security team can sign off on.
Measured, not promised
Delivery receipts, AI benchmarks and risk dashboards — proof you can see per route, per bot and per control, streamed live.
Compliance ready
DLT registration in India, sender-ID management abroad and risk controls mapped so audits become evidence, not scramble.
24×7 human support
Real engineers on call around the clock. When something misbehaves at 2 a.m., someone who can fix it answers.
Getting Started
One conversation away from getting started.
No self-serve tiers, no pricing tables to decode. Tell us what you need — messaging, security or AI — and our team scopes it, handles onboarding, and comes back with a plan and clear pricing.
A HUMAN REPLIES — USUALLY WITHIN A FEW HOURS
About Us
Proudly built in India.
Trusted globally.
9otify Technologies is a fast-growing Indian company delivering three services on one intelligent core — CPaaS messaging, Information Security and AI — to transform how businesses connect with, protect and understand their customers across the globe.
Our tagline — Intelligence in Motion — is how we work: advanced technology, robust partnerships and customer-centric innovation, delivering every service efficiently, securely and at scale.
Connecting Businesses.
Empowering Conversations.
Delivering Results.
Contact Us
Ready when you are.
Tell us what you need — CPaaS, Information Security or AI. You'll hear back from a human, usually within a few hours.
- SALESsales@9otify.com
- SUPPORTsupport@9otify.com
- OFFICENoida (UP), India
FAQ
Questions we get asked most.
What does 9otify do?
9otify provides three independent services from one intelligent core: CPaaS (application-to-person messaging over RCS, SMS, WhatsApp and Voice), Information Security (enterprise, digital and technology risk management plus 24×7 cyber defence), and AI (chatbots, visual flowbuilders and measured AI performance).
Which messaging channels does 9otify support?
9otify supports four A2P channels through a single API: RCS for branded rich messaging in the native inbox, SMS on direct monitored carrier routes, WhatsApp on the official Business API, and Voice for OTPs, alerts and outbound call flows.
Which countries does 9otify deliver to?
9otify reaches 190+ countries through direct carrier interconnects and vetted tier-1 partners, at local compliance standards.
Where is 9otify based?
9otify Technologies is based in Noida, Uttar Pradesh, India, and serves customers globally.
How do I contact 9otify?
Email sales@9otify.com for new enquiries or support@9otify.com for existing customers. The contact form at 9otify.com/contact reaches the sales team directly.